FIELD SERVICE ENGINEER
OPPORTUNITY: ENCON Evaporators, based in Hooksett, NH, is a manufacturer of evaporation systems for industrial and commercial wastewater and process applications. We offer an excellent opportunity for a talented and proven technical professional to join our Service Engineering team in this customer service and support role.
The responsibilities for this position are critical to ensuring our customers have a positive experience installing, commissioning and operating their ENCON systems. Primary duties include: pro-active installation support, startup and training assistance for customers, pro-active service calling, troubleshooting equipment and applications issues, on-site support, training, and troubleshooting. Up to 50% travel may be required, mostly within the United States, with occasional international travel.
When travel is not required, service and support is conducted from our office in Hooksett, NH via phone, Skype, email, etc. Other responsibilities include: quality control testing on ENCON systems, updating operations and maintenance manuals, initiating continuous improvement projects, providing feedback to the Engineering department on product improvements and fixes based on first hand experience and customer interactions.
- Competitive salary with Bonus potential.
- Industry leading equipment provider with 25 years in wastewater evaporator marketplace.
- Tufts Freedom Insurance, 401K Plan with company match, Dental Insurance, Flexible Spending Account, AD&D, Life Insurance, LTD
- Customers Include: Baldor, Borg Warner, Caterpillar, CDM, CERN, DOE, GE, Honeywell, Koyo Corp, GKN Aerospace, International Paper, Lisi Aerospace, Los Alamos National Labs, Johnson Controls, MIT, Parker Hannifin, Pepsi Cola, RR Donnelley, Saint Gobain, Stanley Black & Decker, Vermeer, U.S. Army
BACKGROUND and EXPERIENCE:
- 0-3 years experience in providing technical support to industrial customers that use large scale multi-component electro-mechanical equipment that employ concepts in heat transfer and fluid handling.
- A habit of documenting correspondences and data that has been collected.
- Hands on experience with PLC’s (Programmable Logic Controllers)
- Direct experience with pumps, motors, VFD’s , control devices and fluid handling systems is a strong plus.
- Working experience and ability to interpret electrical schematics is a strong plus.
- Experience working effectively with facilities and plant personnel at industrial and commercial accounts.
SKILLS AND QUALIFICATIONS:
- A BS degree in Chemical Engineering is prefered. Other technical degrees or relevant experience will be considered.
- A service oriented personality.
- Excellent customer communication skills such that you can effectively communicate your ideas and thoughts to customers with a broad spectrum of expertise.
- Excellent written and verbal communications skills with a habit of rigorous documentation is required.
- Experience with Material Resource Planning (MRP) software is a plus.
- An ability to solve problems by starting with a broad concept or big picture followed by funneling down to more minute details when working with customers to find effective solutions to their problems.
- Excellent teamwork and communication skills with an aptitude to work collaboratively on solving problems.
- Excellent organizational and time management skills to prioritize and meet deadlines.
SEND RESUME WITH COMPENSATION HISTORY TO:
ENCON Evaporators1368 Hooksett Road, Unit 9Hooksett, NH 03106E-mail: mjfregeau@evaporator.com